About the Codebook
Feedback comments from service users provide important insights into how a service is working – but they can be time-consuming and challenging to analyse and report.
The Codebook aims to make the analysis and interpretation of this type of qualitative data more efficient and to help services:
- Better understand how their support benefits clients
- Identify patterns in service impact and better understand what works well (or less well) for different socio-cultural groups of clients
- Identify where improvements may be needed
- Provide a way of robustly evidencing impact alongside quantitative metrics.
To access a free copy of the Codebook itself for use with your data, please first complete this registration survey.
Supporting resources
- To give you an idea of what the Codebook looks like, you can download an Example Codebook which shows the Codebook with coded examples of free-text survey data.
- A User Guide is also available with step-by-step instructions on how to use the Codebook.
- A brief overview of the framework used in the Codebook can also be downloaded, which can be helpful to keep on hand when first getting started and becoming familiar with the different codes in the Codebook.
- You can also watch our training videos below.
For queries or to register for a training session, please email Dr Emily Harrop or Silvia Goss.
Training videos
Part 1: Short introduction to the Codebook
Part 2: Importing, coding and interpreting your data